Client Services

I*LEVEL provides support for each module of the I*LEVEL application.

Client Services provides your team with first-hand knowledge of how to get the most from our product. A Client Services Account Representative is assigned to each client and will assist your team from beginning to end with the I*LEVEL product and its implementation. Client Services expertise covers the following areas:

• Definition of success criteria for your business and the I*LEVEL application
• Identification of key stakeholders for product implementation
• Product mapping among applications
• Process mapping
• Identification of key metrics to understand return on investment
• Development of implementation timeline
• Application integration and technical interfaces to other systems
• Corporate scorecard and Intranet integration
• Application system conventions
• Application administration setup
• Assessment design and administration
• Overall assessment process and content defintion
• Analysis of individual and summary reports
• Consistent ongoing support after product implementation

Client Services can be contacted by email at Client Services or by calling 1.800.596.2409 menu option for Client Services.

Our Commitment to Quality

To ensure the highest quality support, I*LEVEL provides a comprehensive Customer Support Plan, which includes our escalation procedures and response time and resolution targets.