Support

I*LEVEL provides support for each module of the I*LEVEL application.

Our Commitment to Quality

To ensure the highest quality support, I*LEVEL provides a comprehensive Customer Support Plan, which includes our escalation procedures and response time and resolution targets.

Support is provided by I*LEVEL in three ways.

Support via E-Mail: Client Services

I*LEVEL clients can access support by contacting Client Services. Client Services will log a ticket number and respond to the client that the message was received. Client Services will respond and inform the client of the resolution. If the request can not be resolved immediately, Client Services will provide an estimate on when the request can be resolved or when to expect the next communication on the request.

Support via Telephone:   1.800.596.2409
Menu Option:   Client Services

I*LEVEL clients can access support by calling 1.800.596.2409 menu option for Client Services. Client Services will create a ticket and provide a resolution. If the request can not be resolved immediately, Client Services will provide an estimate on when the request can be resolved or when to expect the next communication on the request.

On-Line Application HELP:

The I*LEVEL application suite contains On-Line Help for clients to access for immediate assistance. On-Line Help is continually updated as the functionality in the application expands.